FAQs

FAQ'S

1. General Questions

• What is the status of my order?

  • You can track your order using the shipping confirmation email sent after your purchase. This email includes your tracking number and updates.

• Can I change my order?

  • Once an order has been placed and payment is completed, it cannot be modified or changed.

2. Payment

• What payment methods do you accept?

  • We accept all major credit and debit cards, including Visa and Mastercard.

• Which currency will I be charged in?

  • All transactions are processed in USD.

• Do you offer installment payment options?

  • At this time, we do not offer 3 or 4 payment installment options.

3. Shipping

• Where do you ship?

  • We offer worldwide shipping.

• How long does it take to receive my order?

  • Delivery typically takes between 5–21 business days, depending on your location.

• Do you offer expedited shipping?

  • We always aim to ship orders as quickly as possible. Delivery times may vary depending on order volume and processing times.

• How can I track my package?

  • You will receive a tracking link via email once your order has been shipped.

• What if I’m not home during delivery?

  • The courier will usually provide an estimated delivery window or attempt redelivery. You may also receive instructions to reschedule or pick up your package.

• Will I have to pay international taxes or duties?

  • No, you will not be charged additional taxes or duties upon delivery.

4. Returns

• How do I return an item?

  • For all return-related inquiries, please refer to our Refund Policy located in the footer of our website.